Please find below the answers to some frequently asked questions.

If you have any other questions or queries, please either email us at info@scamperssoftplay.com or call us on 01383 732477.

 


Frequently Asked Questions

We are on Pitreavie Crescent in Pitreavie Business Park. Enter Pitreavie Business Park from Queensferry Road, at the roundabout by the King Malcolm Hotel. Then take the first right, then right again.
We close at 17.30hrs, so the last admission is 16.30hrs.
It is recommended that children come dressed in long sleeved tops and trousers. Socks must be worn at all times. If you do not have socks for your child, we can provide you with a new pair for £1.
Our play systems are designed for children aged 0-12 years. Adults may enter the play frame to supervise children, but they are not permitted to play. Adults are strictly forbidden from using the slides.
We provide play facilities for children aged 0-12 years, and their parents/carers. Children over the age of 12 years may enter the facility, but they will not be permitted to play on the equipment. Adults may not enter the facility unless they are accompanying a child.
We require to obtain the details of everyone who enters Scampers, terms imposed by our Public Liability Insurance. For the safety and security of everyone, we must know who is within the building at any given time.
Whilst children are at Scampers, they remain the responsibility of their parent/carer and must be supervised by them at all times. Children cannot be left on the premises unsupervised.
Unfortunately, you are not permitted to bring your own food on to the premises, with the exception of baby food and formula, or that required for medical reasons. We have a registered café and as such, have to adhere to strict Health and Safety guidelines, meaning that only food prepared on the premises may be consumed within. If you or your child have any allergies or dietary requirement, please speak to a manager who will be able to assist.
The entry and exit of children and adults alike is strictly controlled. All visitors have to sign in and out, and the main entrance/exit to the play area is controlled by a staff member at Reception. All fire exits are also alarmed, so in the event that one is opened, staff will immediately be alerted to the fact that there’s an insecurity.
Scampers is located just a 5 minute walk from Queensferry Road, which benefits from frequent bus services (Stagecoach services 4, 7 and 19).
We don't take bookings for soft play, only for birthday parties. You just need to turn up and pay on arrival. At busy periods there may be a short wait time, as we strictly control the number of children/adults in the play area, so that it doesn't become over crowded. Feel free to call us on 01383 732477 before you leave home and we can tell you how busy we are!